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Browse Our Terms Conditions Before You Start

These terms govern how you interact with dewagame — from opening your account and funding it through DANA, OVO or GoPay, to placing wagers and requesting withdrawals.

Account RulesPayment TermsEligibility ConditionsData HandlingDispute Process
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dewagame Browse Our Terms Conditions Before You Start
POLICY HELP CHANNELS

Open a Conversation About Your Terms

If anything in these conditions feels unclear, reach out directly. Our support team handles terms-related queries — account restrictions, payment disputes, identity checks, or questions about eligibility in your region. You can raise a concern at any time and expect a human response, not an automated loop.

Live Chat Tap the chat icon from any page on mobile or desktop. Raise your terms query and an agent will walk you through the relevant clause, whether it concerns withdrawal limits or account verification steps.
Email Support Send a detailed message describing your concern. Include your registered username and the specific term you need clarified. Expect a written response that references the exact section of these conditions relevant to your case.
Account Notification Centre When we update these terms, a notification appears inside your dashboard. You can reply to that notification directly to ask questions or flag disagreement before the change window closes.
HOW WE PROTECT YOU

Check How We Handle Data and Security

Your account data, transaction history, and personal details are handled with care. Below is how we approach each area so you understand your rights and our obligations under these terms. Players in Jakarta reach our support through the same channels listed above for any data request.

Data Collection

We collect only what is necessary: your name, email, phone number, and payment method details. This data powers identity verification and transaction processing. We do not sell personal information to third parties under any circumstance.

Cookie Usage

Our site uses cookies for session management and preference storage. You can clear cookies from your browser settings at any time, though doing so may log you out and reset display preferences on your next visit.

Account Security

Each login triggers an OTP sent to your registered phone number. If you switch devices, a secondary verification step confirms it is really you. We encourage keeping your phone number current so OTP delivery stays uninterrupted.

Data Retention

Transaction records and account history are retained for as long as your account remains active, plus an additional period after closure as required by applicable regulatory expectations in eligible regions.

Requesting Changes

You may request correction or deletion of personal data by contacting support via live chat or email. We process valid requests within a reasonable timeframe and confirm completion through your account notification centre.

Dispute Resolution

If you believe a term has been applied unfairly — for example, a frozen withdrawal or a rejected identity document — raise a formal dispute through email. We review each case individually and respond with a written outcome.

Switch to Answers on Common Terms Questions

These are the questions we receive most often about our terms and conditions. Each answer points to a specific clause or process so you can verify it yourself inside your account.

Eligibility depends on local law and the regulations of your region. You must meet the minimum age requirement where you reside. We do not accept accounts from jurisdictions where online gaming services are expressly prohibited by local authorities.

No. Each person is allowed a single account. If we detect duplicates — through matching personal data, device fingerprints, or payment method overlap with DANA, OVO, or GoPay — the additional accounts may be closed and balances forfeited.

We require name consistency for security. If you deposited through OVO under one name but your dewagame profile shows another, the withdrawal may be held until you submit identity documents that confirm ownership of both the account and the e-wallet.

We post updates through your account notification centre. A banner also appears on your dashboard after login. You have a window to review the change; continued use after that window means you accept the updated terms.

Yes. Contact support through live chat or email to initiate closure. Any remaining eligible balance will be returned to your registered payment method — DANA, OVO, or GoPay — once final identity checks clear. Pending wagers must settle first.

Once a wager on football markets, Liga 1 fixtures, or any sportsbook event is confirmed in the system, it cannot be reversed. Double-check your bet slip before tapping confirm, especially on parlay selections where multiple legs are involved.

We collect your name, email, phone number, and payment details linked to DANA, OVO, or GoPay. Transaction logs and login records are also stored. This data is used solely for identity verification, payment processing, and account security — never sold.

Reach out via live chat or email and specify what you want removed. We process valid deletion requests within a reasonable timeframe. Note that certain records may be retained if required by regulatory expectations in your eligible region.

If our initial review does not resolve your concern, you may escalate by replying to the outcome email with additional supporting documentation. A senior team member will reassess the case and issue a final written decision to your inbox.

Yes. Whether you access dewagame through a mobile browser on your phone or a desktop session, the same terms govern your activity. Account rules, payment conditions, and wager finality apply identically regardless of the device you use.

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